CMMI Frequently Asked Questions and their responses from CMMI Consultant(s)
cmmi-svc
As a CMMI Consultant you might have come across the question about What are the ISO Standards for IT Service Management which has similar content like CMMI for Services? As CMMI Consultant you can take guidance from the information below:
CMMI for Services (CMMI-SVC) is the framework from CMMI Institute for planning, delivering and managing services. Similarly, ISO has published the Standard for ITSMS “ISO/IEC 20000-1” in year 2005 for the first time and latest version is ISO/IEC 20000-1:2018, which provides requirements for planning, design, transition, delivery and improvement of…
May 28, 2019
Update on CMMI Benefits Information from CMMI Institute Report
Previous Research at SEI, as per the published report based on 25 different organizations, CMU/SEI-2006-TR-004, [August 2006] had confirmed benefits from CMMI implementation, in areas of Cost, Schedule, Productivity, Quality, Customer Satisfaction and Return on Investment. The study had quoted examples from industries like Boeing, General Motors, JP Morgan Chase,…
January 4, 2018
CMMI for Services Blog Special Series: 18th Part: This blog series on the cmmiconsultantblog.com is a systematic and structured coverage of CMMI Process Areas starting from Maturity Level 2 to Maturity Level 3: using CMMI–SVC, Version 1.3, as the Reference CMMI Model: As CMMI Consultant, during CMMI Consulting assignment if you are asked about the steps, inputs and outputs of Organizational Process Definition (OPD) Process Area, what would be your response:
For the above-mentioned question, CMMI Consultants may take inputs from the following: Organizational Process Definition (OPD) process area provides guidance on setting up the process assets (QMS) at organizational level including related artifacts like work environment standards, guiles for teams etc. Activities Organizational Process Definition involves the following activities Develop…
January 3, 2017
CMMI for Services Blog Special Series: 5th Part: This blog series on the cmmiconsultantblog.com is a systematic and structured coverage of CMMI Process Areas starting from Maturity Level 2 to Maturity Level 3: using CMMI–SVC, Version 1.3, as the Reference CMMI Model: As CMMI Consultant, during CMMI Consulting assignment if you are asked about the steps, inputs and outputs of Configuration Management (CM) Process Area, what would be your response:
For the above-mentioned question, CMMI consultants may take inputs from the following inputs. Configuration Management (CM) process area helps in establishing and maintaining the integrity of work products using configuration identification, configuration control, configuration status accounting, and configuration audits to ensure pertinent versions of software work products are traceable to…
June 23, 2016
What is the relationship of CMMI Process Models with ISO Certification Standards…
CMMI Process model and ISO Certification standards have different origins. CMMI Process Models have been developed in the past by an organization called Software Engineering Institute (SEI) which is US Department of Defence funded organization and a part of the illustrious Carnegie Mellon University based at Pittsburgh, USA. ISO Certification…
June 12, 2015
As CMMI Consultants during CMMI Consulting Assignment, we are often asked the question – What is the difference between Capacity Management and Availability Management mentioned in the Capacity and Availability Management (CAM) Process Area of CMMI for Service version 1.3?
Although both terms i.e. Capacity and Availability looks similar to process practitioners who has just started the CMMI journey, but in actual these terms have different meaning and focus. Capacity Management is the management of the total capability or the maximum quantum of work that can be performed because capacity…
April 10, 2015
Which model to be selected – CMMI-DEV or CMMI-SVC ? If an organization predominantly provides services like IT Service Management, Staff-augmentation etc., and also carries out Software Development activity in bits and pieces – which model it should select, CMMI-SVC or CMMI-DEV..?
The business activity of some organizations is more amenable to CMMI-SVC model. For example, their dominant services may include – Providing IT Services, Providing Staff-augmentation services, etc. But such organizations may also provide software development services, maybe in a smaller measure, and software-development services may include Providing Design, Development, Maintenance…
July 13, 2014
A company has Product Development Division and Services Division… in this case, should the company be going in for CMMi certification under both CMMi-DEV and CMMi-SVC models?
The selection of model for the CMMI Implementation and Assessment is entirely a matter of choice. When this choice is made, certain factors can be countered in like (a) suitability of the particular CMMI Model (b) the nature of work (business) to the company (c) integration and synergy with existing…
June 3, 2014
How to conduct Work Monitoring and Control (WMC) for Services Delivery Projects?
Work Monitoring and Control (WMC) helps in ensuring the work progress as per the work plans. WMC helps in the keeping an understanding of the progress and taking appropriate actions in case of deviations from he planned activities. Work Monitoring and Control (WMC) process area is available at CMMI Maturity…
September 10, 2013
What is Service Delivery (SD) Process Area in CMMI-SVC and how it differs from Work Planning (WP)?
Service Delivery (SD) is a Process Area at CMMI Maturity Level2 of CMMI-SVC under category Service Establishment and Delivery. Service Delivery (SD) helps in the management of the overall deliver services as per the agreed terms and conditions of the delivery.
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Author: Rajendra Khare
Rajendra's LinkedIn Profile
Rajendra is a qualified and certified Lead Appraiser and Instructor for the following :
- SCAMPI High Maturity Lead Appraiser (Certified)
- CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Acquisition (Certified)
- CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Development (Certified)
- CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Services (Certified)
- CMMI Institute-Certified Introduction to CMMI-DEV v1.3 Instructor (Certified)
- CMMI Institute-Certified Services Supplement for CMMI-DEV Instructor (Certified)
- CMMI Institute-Certified CMMI-DEV Level 2 for Practitioners Instructor (Certified)
- CMMI Institute-Certified CMMI-DEV Level 3 for Practitioners Instructor (Certified)
- CMMI Institute-Certified SCAMPI B & C Team Leader for Acquisition (Certified)
- CMMI Institute-Certified SCAMPI B & C Team Leader for Development (Certified)
- CMMI Institute-Certified SCAMPI B & C Team Leader for Services (Certified)
Rajendra is Lead Assessor for ISO 9001 (QMS), ISO 14001 (EMS), OHSAS 18001 (OHSMS) since 1994
International Automotive Task Force (IATF) approved Lead Assessor for Automotive Standard TS 16949:2009
Lead Assessor for ISO 27001 (ISMS) and ISO 20000-1 (ITSM)
Rajendra has 25 years experience in the industry.