CMMI Frequently Asked Questions and their responses from CMMI Consultant(s)
As a CMMI Consultant you might have come across the question about What are the ISO Standards for IT Service Management which has similar content like CMMI for Services? As CMMI Consultant you can take guidance from the information below:
28th May, 2019
CMMI for Services (CMMI-SVC) is the framework from CMMI Institute for planning, delivering and managing services. Similarly, ISO has published the Standard for ITSMS “ISO/IEC 20000-1” in year 2005 for the first time and latest version is ISO/IEC 20000-1:2018, which provides requirements for planning, design, transition, delivery and improvement of a Service Management System (SMS), where SMS is the collection of policies, processes, organizational structure, people, etc. to manage services.
Different parts are available for the ISO/IEC 20000-1:2018
- ISO/IEC 20000-1, Information Technology, Service Management – Part 1 – Service management system requirements
- ISO/IEC 20000-2, Information Technology, Service Management – Part 2 – Guidance on the application of service management system
- ISO/IEC 20000-3, Information Technology, Service Management – Part 3 – Guidance on scope definition and applicability of the application of ISO/IEC 20000-1
- ISO/IEC 20000-5, Information Technology, Service Management – Part 5 – Exemplar implementation plan
- ISO/IEC 20000-6, Information Technology, Service Management – Part 6 – Requirements for bodies providing audit and certification of service management systems
- ISO/IEC 20000-7, Information Technology, Service Management – Part 7 – Guidance on the Integration and Correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013
- ISO/IEC 20000-10, Information Technology, Service Management – Part 10 – Concept and terminology
- ISO/IEC TR 20000-11, Information Technology, Service Management – Part 11 – Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL ®
- ISO/IEC TR 20000-12, Information Technology, Service Management – Part 12 – Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC®
- ISO/IEC TR 20000-13, Information Technology, Service Management – Part 13 – Guidance on the relationship between ISO/IEC 20000-1:2018 and service management frameworks: COBIT5 (in preparation)
Guide for ISO 20000-1 IT Service Management
- ISO/IEC 20000-1, IT Service Management – A Practical Guide, ISO, 2018
Copyright:
- CMMI® is a registered trademark of CMMI Institute, LLC
- ISO® is the registered trademarks of International Organization for Standardization
Published by CMMI Consultant
cmmi for services, cmmi-svc, iso-20000-1, service management system, sms
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