CMMI Frequently Asked Questions and their responses from CMMI Consultant(s)
cmmi-svc
What is Service Continuity (SCON) in context of CMMI for Services?
The purpose of Service Continuity (SCON) is to establish and maintain plans to ensure continuity of services during and following any significant disruption of normal operations. How to implement Service Continuity (SCON) as per CMMI Identification and Prioritization of Essential Resources Work Manager shall identify and document the internal and…
August 20, 2013
What is Service System Development (SSD) in context of CMMI for Services?
This process helps in the development of New Services in the organization. The purpose of Service System Development (SSD) is to analyze, design, develop, integrate, verify, and validate service systems, including service system components, to satisfy existing or anticipated service agreements. How to implement Service System Development (SSD) as per…
August 17, 2013
What is Strategic Service Management (STSM) in context of CMMI for Services?
Strategic Service Management (STSM) is a Process Area of CMMI for Service (CMMI-SVC) Model and is available in Service Establishment and Delivery Category under Maturity Level 3. The purpose of Strategic Service Management (STSM) is to establish and maintain standard services in concert with strategic needs and plans. How to…
August 16, 2013
What is Service System Transition (SST) in context of CMMI for Services?
Service System Transition (SST) process helps in the development of a strategy for Transition of new services from the Development to Production stage. The purpose of Service System Transition (SST) is to deploy new or significantly changed service system components while managing their effect on ongoing service delivery. How to…
August 14, 2013
What is Incident Resolution and Prevention (IRP) in context of CMMI for Services?
The purpose of Incident Resolution and Prevention (IRP) process is to ensure timely and effective resolution of service incidents and prevention of service incidents as appropriate. Incident Resolution and Prevention (IRP) process area is available at CMMI Maturity Level 3 under the Service Establishment and Delivery category. How to implement…
August 13, 2013
Can a service organization also having software as a service (SaaS) use CMM-SVC (CMMI for Services) Model for its Appraisal?
CMMI Institute (earlier SEI) has published both CMMI-DEV and CMMI-SVC models. The CMMI-SVC, V1.3 model, is a collection of service best practices from government and industry that is generated from the CMMI V1.3 Architecture and Framework. CMMI-SVC is based on the CMMI Model Foundation or CMF (i.e., model components common…
July 30, 2013
How many types of CMMI Models are available for implementation and formal assessment?
CMMI (Capability Maturity Model Integration) is a framework for process improvement, developed by SEI (now CMMI Institute). It is a collection of Best Practices. A CMMI model is a process improvement approach that provides organizations with the essential elements of effective processes can be used to guide improvement across a…
June 26, 2013
Dear CMMI Consultant, we have CMMI for Services for our main Unit and now we want to have CMMI for Development for one of our unit. Does it involve all the Process Related Work again?
Many of the organizations, we work with, have asked this question to us. They want to know “Can they combine CMMI for Services (CMMI-SVC) with CMMI for Development (CMMI-DEV)?â€. Their primary job is Service Delivery and they have one Software Development Unit and want to combine their existing CMMI for…
May 20, 2013
Is SAM still considered optional in CMMI for Services (CMMI-SVC)?
Supplier Agreement Management (SAM) is an optional Process Area in CMMI for Development and CMMI for Services (ver 1.3). Because it is not mandatory to outsource any activity in the projects/services to suppliers and vendors. But if you are outsourcing any work to other supplier or vendor then it becomes…
May 4, 2013
As per SCAMPI Ver 1.3 can a LA with only CMMI-DEV ver 1.3 is allowed to do both CMMI-DEV and CMMI-SVC as a single appraisal with multiple models?
A Certified SCAMPI LA (Lead Appraiser) for CMMI-DEV (CMMI for Development) ver 1.3 can not conduct a formal SCAMPI Appraisal for CMMI-SVC (CMMI for Services) ver 1.3, unless, he is certified for the CMMI-SVC also. Appraisals for the CMMI-DEV and CMMI-SVC cannot be combined together. They have to be conducted…
May 4, 2013
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Author: Rajendra Khare
Rajendra's LinkedIn Profile
Rajendra is a qualified and certified Lead Appraiser and Instructor for the following :
- SCAMPI High Maturity Lead Appraiser (Certified)
- CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Acquisition (Certified)
- CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Development (Certified)
- CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Services (Certified)
- CMMI Institute-Certified Introduction to CMMI-DEV v1.3 Instructor (Certified)
- CMMI Institute-Certified Services Supplement for CMMI-DEV Instructor (Certified)
- CMMI Institute-Certified CMMI-DEV Level 2 for Practitioners Instructor (Certified)
- CMMI Institute-Certified CMMI-DEV Level 3 for Practitioners Instructor (Certified)
- CMMI Institute-Certified SCAMPI B & C Team Leader for Acquisition (Certified)
- CMMI Institute-Certified SCAMPI B & C Team Leader for Development (Certified)
- CMMI Institute-Certified SCAMPI B & C Team Leader for Services (Certified)
Rajendra is Lead Assessor for ISO 9001 (QMS), ISO 14001 (EMS), OHSAS 18001 (OHSMS) since 1994
International Automotive Task Force (IATF) approved Lead Assessor for Automotive Standard TS 16949:2009
Lead Assessor for ISO 27001 (ISMS) and ISO 20000-1 (ITSM)
Rajendra has 25 years experience in the industry.