13th August, 2013
The purpose of Incident Resolution and Prevention (IRP) process is to ensure timely and effective resolution of service incidents and prevention of service incidents as appropriate.
Incident Resolution and Prevention (IRP) process area is available at CMMI Maturity Level 3 under the Service Establishment and Delivery category.
Steps for implementing Incident Resolution and Prevention (IRP) in projects are as follows:
Source: CMMI-SVC Model, CMMI Institute.
Interpretation by the author.
Benefits of Incident Resolution and Prevention (IRP) in the organization
Incident Resolution and Prevention (IRP) when conducted in the organization has following benefits:
Want Incident Resolution and Prevention (IRP) training in your organization
DQS India, CMMI Authorised Partner, provides Incident Resolution and Prevention (IRP) training for organization for better management of the Incidents in the organization. Training covers the best practices for selecting the tools, incident categorisation and prioritization, different techniques to manage incidents, incidents analysis, future incidents management in order to reduce them etc.
Training is delivered through highly qualified and experienced CMMI Authorised Trainer and CMMI Consultants.
Published by CMMI Consultant
Previous PostWhat is Technical Solution (TS) in context of CMMI?
Next PostWhat is Service System Transition (SST) in context of CMMI for Services?
Rajendra Khare (MD)
DQS Certification India Private Limited
USA Phone: 703-574-4929, 703-574-4962
Rajendra's LinkedIn Profile
Rajendra is a qualified and certified Lead Appraiser and Instructor for the following :