How to conduct Work Monitoring and Control (WMC) for Services Delivery Projects?

CMMI FAQ 0

10th September, 2013

Work Monitoring and Control (WMC) helps in ensuring the work progress as per the work plans. WMC helps in the keeping an understanding of the progress and taking appropriate actions   in case of deviations from he planned activities.

Work Monitoring and Control (WMC) process area is available at CMMI Maturity Level 2 under the Work Management category of the CMMI for Services Model.

How to implement Work Monitoring and Control (WMC) as per CMMI:

Steps for implementing Work Monitoring and Control (WMC) in Service Delivery projects are as follows:

1. Monitor Work Planning Parameters. Work Monitoring and Control involves the monitoring of the work planning parameters like schedule, timeline, effort, costing, issues, incidents, skills and knowledge of workers etc as defined in the Work Plan. Work Managers are responsible for tracking these parameters for the work. Work Managers also track commitments of different stakeholders (workers, Management, Peers, third party vendors and Client). Commitment may involve completing a work unit, validation/verification of unit by client/end users, providing some data/information, reviews etc.
2. Monitor Risks related to Work. Work Managers keep track of the risks involved with the work. These risks can be related to process, people (internal, client, vendor), tools, technology etc. For more information refer Risk Management as per CMMI. Risks in the work if not managed appropriately can impact the work to and extent that it can be terminated in-between without completion. WMC helps in closely monitoring Risks and managing them.
3. Monitor Data Management. Work Managers (or the assigned Data Controller) in the work keeps track of all items that require configuration management including material received from client or purchased from vendors, consumables, supplies for work, software, hardware, documentation of the work and other tools required for work. For managing items in Soft Copy Items (like software and documentation), CM tools like SVN or VSS is used. For other items manual inventory is updated. For more information refer Configuration Management as per CMMI.
4. Conduct Progress Reviews. Work Managers keep track of involvement of different stakeholders involved with the work including Workers, Peers, Management, third part vendors and Client/End Users. Regular Meetings and Status Reporting are conducted. Status Reports share the Work Progress, Issues, Team Roles and Responsibilities, Milestones, Tasks Status with relevant stakeholders.
5. Manage Corrective Action to Closure. Based on the work progress, different types of corrective and preventive actions are planned and executed to control the work planning parameters.

Source: CMMI-SVC Model, CMMI Institute. Interpretation by the author.

Benefits of Work Monitoring and Control (WMC)

Work Monitoring and Control (PMC) when conducted has following benefits:

• Provide insight into the work progress
• Helps in the better control of the work
• Helps in better co-ordination between workers using different techniques like meetings, status reporting
• Helps in monitoring commitment of different stakeholders (client/end users, management)
• Helps in managing the data of the work

Want Work Monitoring and Control (WMC) training in your organization

DQS India, CMMI Authorised Partner, provides Work Management training for better work planning and work monitoring and control in service deliveries. Training is divided into four parts – work initiation, work planning, work monitoring and control, work closure.

Training covers best practices to be followed for each phase of the work management. Training is delivered through highly qualified and experienced CMMI Authorised Trainer and CMMI Consultants.

For details contact us at the information given in sidebar.