CMMI Consultant Blog

CMMI Frequently Asked Questions and their responses from CMMI Consultant(s)

  • Home
  • CMMI FAQ
  • CMMI Services
  • About Rajendra Khare
  • « Go to Parent Site – DQSIndia.com

Search CMMI Consultant Blog




How to conduct Work Monitoring and Control (WMC) for Services Delivery Projects?

CMMI FAQ 0


10th September, 2013

Work Monitoring and Control (WMC) helps in ensuring the work progress as per the work plans. WMC helps in the keeping an understanding of the progress and taking appropriate actions   in case of deviations from he planned activities.

Work Monitoring and Control (WMC) process area is available at CMMI Maturity Level 2 under the Work Management category of the CMMI for Services Model.

How to implement Work Monitoring and Control (WMC) as per CMMI:

Steps for implementing Work Monitoring and Control (WMC) in Service Delivery projects are as follows:

  1. Monitor Work Planning Parameters. Work Monitoring and Control involves the monitoring of the work planning parameters like schedule, timeline, effort, costing, issues, incidents, skills and knowledge of workers etc as defined in the Work Plan. Work Managers are responsible for tracking these parameters for the work. Work Managers also track commitments of different stakeholders (workers, Management, Peers, third party vendors and Client). Commitment may involve completing a work unit, validation/verification of unit by client/end users, providing some data/information, reviews etc.
  2. Monitor Risks related to Work. Work Managers keep track of the risks involved with the work. These risks can be related to process, people (internal, client, vendor), tools, technology etc. For more information refer Risk Management as per CMMI. Risks in the work if not managed appropriately can impact the work to and extent that it can be terminated in-between without completion. WMC helps in closely monitoring Risks and managing them.
  3. Monitor Data Management. Work Managers (or the assigned Data Controller) in the work keeps track of all items that require configuration management including material received from client or purchased from vendors, consumables, supplies for work, software, hardware, documentation of the work and other tools required for work. For managing items in Soft Copy Items (like software and documentation), CM tools like SVN or VSS is used. For other items manual inventory is updated. For more information refer Configuration Management as per CMMI.
  4. Conduct Progress Reviews. Work Managers keep track of involvement of different stakeholders involved with the work including Workers, Peers, Management, third part vendors and Client/End Users. Regular Meetings and Status Reporting are conducted. Status Reports share the Work Progress, Issues, Team Roles and Responsibilities, Milestones, Tasks Status with relevant stakeholders.
  5. Manage Corrective Action to Closure. Based on the work progress, different types of corrective and preventive actions are planned and executed to control the work planning parameters.

Source: CMMI-SVC Model, CMMI Institute. Interpretation by the author.

Benefits of Work Monitoring and Control (WMC)

Work Monitoring and Control (PMC) when conducted has following benefits:

  • Provide insight into the work progress
  • Helps in the better control of the work
  • Helps in better co-ordination between workers using different techniques like meetings, status reporting
  • Helps in monitoring commitment of different stakeholders (client/end users, management)
  • Helps in managing the data of the work

Want Work Monitoring and Control (WMC) training in your organization

DQS India, CMMI Authorised Partner, provides Work Management training for better work planning and work monitoring and control in service deliveries. Training is divided into four parts – work initiation, work planning, work monitoring and control, work closure.

Training covers best practices to be followed for each phase of the work management. Training is delivered through highly qualified and experienced CMMI Authorised Trainer and CMMI Consultants.

For details contact us at the information given in sidebar.

Share this:

  • Click to email a link to a friend (Opens in new window)
  • Click to print (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on Twitter (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on Tumblr (Opens in new window)
  • Click to share on Pinterest (Opens in new window)
  • Click to share on Reddit (Opens in new window)

Like this:

Like Loading...

Related


Published by CMMI Consultant


cmmi, cmmi consultant, cmmi for services, cmmi-svc, wmc, work monitoring and control



Previous Post

What is CMMI Certification?

Next Post

How to conduct Training in an Organization as per CMMI?

Leave a Reply Cancel reply


Sidebar


Author: Rajendra Khare


Rajendra's LinkedIn Profile
Rajendra is a qualified and certified Lead Appraiser and Instructor for the following :

  • SCAMPI High Maturity Lead Appraiser (Certified)
  • CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Acquisition (Certified)
  • CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Development (Certified)
  • CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Services (Certified)
  • CMMI Institute-Certified Introduction to CMMI-DEV v1.3 Instructor (Certified)
  • CMMI Institute-Certified Services Supplement for CMMI-DEV Instructor (Certified)
  • CMMI Institute-Certified CMMI-DEV Level 2 for Practitioners Instructor (Certified)
  • CMMI Institute-Certified CMMI-DEV Level 3 for Practitioners Instructor (Certified)
  • CMMI Institute-Certified SCAMPI B & C Team Leader for Acquisition (Certified)
  • CMMI Institute-Certified SCAMPI B & C Team Leader for Development (Certified)
  • CMMI Institute-Certified SCAMPI B & C Team Leader for Services (Certified)

Rajendra is Lead Assessor for ISO 9001 (QMS), ISO 14001 (EMS), OHSAS 18001 (OHSMS) since 1994

International Automotive Task Force (IATF) approved Lead Assessor for Automotive Standard TS 16949:2009

Lead Assessor for ISO 27001 (ISMS) and ISO 20000-1 (ITSM)

Rajendra has 25 years experience in the industry.


Tags

cmmi cmmi-acq cmmi-dev cmmi-svc cmmi appraisal CMMI Assessment cmmi benefits CMMI Certification cmmi consultant cmmi consultants cmmi consulting cmmi faq CMMI for Acquisition cmmi for development cmmi for services cmmi high maturity cmmi implementation cmmi institute cmmi maintenance cmmi maturity level cmmi maturity level 2 cmmi maturity level 3 cmmi model cmmi process cmmi process improvement cmmi services configuration management dqs india high maturity Information Security iso 9001 maturity level metrics opd organizational training pal PPQA process improvement qms requirements management risk risk management sam sepg supplier agreement management

© 2023 Copyright © 2017 CMMI Consultant Blog.
Back to top
%d bloggers like this: