Service Delivery (SD) is a Process Area at CMMI Maturity Level2 of CMMI-SVC under category Service Establishment and Delivery. Service Delivery (SD) helps in the management of the overall deliver services as per the agreed terms and conditions of the delivery.
The purpose of Service Continuity (SCON) is to establish and maintain plans to ensure continuity of services during and following any significant disruption of normal operations. How to implement Service Continuity (SCON) as per CMMI Identification and Prioritization of Essential Resources Work Manager shall identify and document the internal and…
August 20, 2013
This process helps in the development of New Services in the organization. The purpose of Service System Development (SSD) is to analyze, design, develop, integrate, verify, and validate service systems, including service system components, to satisfy existing or anticipated service agreements. How to implement Service System Development (SSD) as per…
August 17, 2013
Strategic Service Management (STSM) is a Process Area of CMMI for Service (CMMI-SVC) Model and is available in Service Establishment and Delivery Category under Maturity Level 3. The purpose of Strategic Service Management (STSM) is to establish and maintain standard services in concert with strategic needs and plans. How to…
August 16, 2013
Service System Transition (SST) process helps in the development of a strategy for Transition of new services from the Development to Production stage. The purpose of Service System Transition (SST) is to deploy new or significantly changed service system components while managing their effect on ongoing service delivery. How to…
August 14, 2013
The purpose of Incident Resolution and Prevention (IRP) process is to ensure timely and effective resolution of service incidents and prevention of service incidents as appropriate. Incident Resolution and Prevention (IRP) process area is available at CMMI Maturity Level 3 under the Service Establishment and Delivery category. How to implement…
August 13, 2013
The purpose of Project Monitoring and Control (PMC) is to ensure that the project progresses as per the planned activities. Project Monitoring and Control (PMC) helps in developing the understanding on the project progress that help in taking the appropriate actions in order to control the deviation from plans. Project…
August 6, 2013
The purpose of Requirements Management (REQM) is to manage requirements of products and product components of the project and to ensure the management of requirements with the project plans. Requirements Management (REQM) process area is available at CMMI Maturity Level 2 under the Project Management category. Requirements Management (REQM) helps…
August 6, 2013
Process and Product Quality Assurance (PPQA) process area is available at CMMI Maturity Level 2 under the Support category. Process and Product Quality Assurance (PPQA) helps in the conduct of quality assurance activities for the processes and products in the organization. Process and Product Quality Assurance process area involves the…
August 2, 2013
Configuration Management (CM) is an important process area at CMMI Maturity Level 2. Different CMMI Consultant or CMMI Consultants interpret CM in one way or the other. I remember one CMMI Consultant had made it so very complicated that the implementing organization was running around in circles. Whereas, many CMMI…
July 27, 2013
Rajendra's LinkedIn Profile
Rajendra is a qualified and certified Lead Appraiser and Instructor for the following :
Rajendra is Lead Assessor for ISO 9001 (QMS), ISO 14001 (EMS), OHSAS 18001 (OHSMS) since 1994
International Automotive Task Force (IATF) approved Lead Assessor for Automotive Standard TS 16949:2009
Lead Assessor for ISO 27001 (ISMS) and ISO 20000-1 (ITSM)
Rajendra has 25 years experience in the industry.