The revised standard of ISO 9001:2015 is due in Sept 2015. The standard is to incorporate the new “High Level Structure” as defined in the “Annex SL” of ISO 17021. The Draft International Version is currently available. Major Highlights are as under: High Level Structure is used in text writing…
June 4, 2015
Change Management Process is to control the lifecycle of changes and ensure changes are made with minimum disruption to IT Services. Changes can be classified as Standard Changes (Contains pre-approved changes with a well-defined process and low risk) Emergency Changes (Contains Critical Changes with high risk and high chances to…
May 28, 2015
Time is precious and automation of activity will help in saving time. Capacity and Availability Management is a time consuming activity hence we searched some tools which are available to Manage Capability and Availability Management. 1. CA Capacity Management from CA Technologies CA Capacity Management enables prescriptive capacity planning to…
May 19, 2015
Configuration Management Process Area deals with the management of the work products and it involves their Identification, Control of their configuration (Version, Make, Model, etc.), Status Accounting (Listing, Version History, etc.) and conducting Audits. Now if we analyze the CM Process Area in context of the CMMI Models i.e. CMMI…
May 9, 2015
So to begin lets understand first What is an Incident? Incidents are issues or events that if not addressed may lead to service disruptions and failure. Generally incidents are related to the Service Delivery. Hence we need to address incidents in a time bound and effective manner as per service…
April 23, 2015
Service Continuity (SCON) is the capability and methodology to recover from a disruptive or disastrous situation. Example of disastrous situations explained in CMMI for Services (CMMI-SVC) Ver 1.3: Disruption to Infrastructure (i.e. Significant Equipment Malfunction, Building Collapse, etc.) Natural Disasters (i.e. Earthquake, Flood, Hurricanes, Tornados, etc.) Human events (i.e. Civil…
April 15, 2015
Although both terms i.e. Capacity and Availability looks similar to process practitioners who has just started the CMMI journey, but in actual these terms have different meaning and focus. Capacity Management is the management of the total capability or the maximum quantum of work that can be performed because capacity…
April 10, 2015
Service System Transition and Strategic Service Management Process Areas belong to the CMMI Maturity Level 3. Both of these have their focus on the services but from different point of view. In this post we will figure out the difference between them. Service System Transition (SST) Service System Transition (SST)…
April 3, 2015
As CMMI Consultants, if you come across the situation wherein you have to differentiate between CMMI Maturity Level 2 Service Delivery Process Area and CMMI Maturity Level 3 Service System Development Process Area, how will you do this? Essentially, as CMMI Consultants, do we essentially know the fundamental difference between…
March 25, 2015
List of CMMI events those will be organized world-wide throughout the year for offering different CMMI Courses and Conferences till Aug, 2015. CMMI Institute Courses Start Date Title (and Location) 2015/03/25 – 2015/03/27 Data Management Maturity Introduction Washington, District Of Columbia 2015/04/13 – 2015/04/17 Enterprise Data Management Expert (EDME)℠ Training…
March 12, 2015
Rajendra's LinkedIn Profile
Rajendra is a qualified and certified Lead Appraiser and Instructor for the following :
Rajendra is Lead Assessor for ISO 9001 (QMS), ISO 14001 (EMS), OHSAS 18001 (OHSMS) since 1994
International Automotive Task Force (IATF) approved Lead Assessor for Automotive Standard TS 16949:2009
Lead Assessor for ISO 27001 (ISMS) and ISO 20000-1 (ITSM)
Rajendra has 25 years experience in the industry.