28th May, 2015
Change Management Process is to control the lifecycle of changes and ensure changes are made with minimum disruption to IT Services. Changes can be classified as Standard Changes (Contains pre-approved changes with a well-defined process and low risk) Emergency Changes (Contains Critical Changes with high risk and high chances to failure).
Change Management Process Flow:
Seven R’s to be answered before implementation of Change Management:
Example of Some Metrics related to Change Management:
These are few examples many more such metrics can be generated depending upon the availability of data.
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Rajendra is a qualified and certified Lead Appraiser and Instructor for the following :
Rajendra is Lead Assessor for ISO 9001 (QMS), ISO 14001 (EMS), OHSAS 18001 (OHSMS) since 1994
International Automotive Task Force (IATF) approved Lead Assessor for Automotive Standard TS 16949:2009
Lead Assessor for ISO 27001 (ISMS) and ISO 20000-1 (ITSM)
Rajendra has 25 years experience in the industry.