19th May, 2015
Time is precious and automation of activity will help in saving time. Capacity and Availability Management is a time consuming activity hence we searched some tools which are available to Manage Capability and Availability Management.
CA Capacity Management enables prescriptive capacity planning to help you maintain a balance among performance, cost and risk and keeping service levels at optimal. Some of the features of the tool includes – evaluation of virtualization alternatives, identifying cost saving opportunities, assessing server consolidation candidates to help reduce energy, license, maintenance and other operating costs and recommending architecture and configuration to optimize infrastructure and application performance.
For more info refer to – http://www.ca.com/us/opscenter/ca-capacity-manager/details.aspx
Absolute Service provides organizations with ITIL-certified best practices to deliver consistent IT services to all end users. Some of the good features include – Configuration Management Database (CMDB) with IT asset management, integrated with Absolute Manage, Directory servers such as Open LDAP, Active Directory, Open Directory, and Single sign on; Define and Track Service Level Agreements; Helps in conducting Impact Analysis; Embedded with Search Engine; Mobility and Governance.
For more info refer to – http://www.absolute.com/en/products/absolute-service/features
MSM Service Desk is another Service Management Software from UK based company with the name Marval. MSM Service Desk is software with a long list of features available to ensure that you deliver a world class service, resolving and managing customer requests quickly. Some of the features include – Service Desk, Incident Management & Request Fulfilment, Event Management, Problem Management, Knowledge Item Management, Change & Task Management, SLA, Capacity Management, Availability Management.
For more info refer to – http://www.marval.co.uk/itsm-software/functionality-process-support.aspx
OMNITRACKER is a professional helpdesk, service management, CRM and “Action and Request” tracking system. It claim to supports a wide range of different service organizations and applications, and can be adapted very quickly, easily and economically to suit the customer’s systems and business processes.
For more info refer to – http://www.omninet.de/index.php?id=138
This tool has a combination of different utilities like Analytics, Correlation, Capacity, Performance, Availability, and SLA Management. Tool collects data from wide variety of data source and provides multiple Service Models using Presentation Layer to end users. Some of the prominent features include Capacity Planning, Performance & Availability and SLA & KPI.
For more info refer to – http://www.emite.com/product/service-intelligence-platform.html
TeamQuest Predictor provides advanced predictive analytics for – Traditional Capacity Planning (predicting optimal IT configurations for the future) and Automated Predictive Analytics (continuously predicting future application health). Some of the prominent features of this software include – Advanced automated predictive analytics and capacity planning, Business/financial decision support, Optimized usage of resources, Problem avoidance and Root cause prediction.
For more infor refers to – http://www.teamquest.com/products-services/teamquest-predictor/benefits/#features
This Blog post is for the public benefit. This do not endorse any specific product.
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Rajendra is a qualified and certified Lead Appraiser and Instructor for the following :
Rajendra is Lead Assessor for ISO 9001 (QMS), ISO 14001 (EMS), OHSAS 18001 (OHSMS) since 1994
International Automotive Task Force (IATF) approved Lead Assessor for Automotive Standard TS 16949:2009
Lead Assessor for ISO 27001 (ISMS) and ISO 20000-1 (ITSM)
Rajendra has 25 years experience in the industry.