15th April, 2015
Service Continuity (SCON) is the capability and methodology to recover from a disruptive or disastrous situation.
Example of disastrous situations explained in CMMI for Services (CMMI-SVC) Ver 1.3:
It means how to prepare the technical and service resource required to ensure that minimum critical level of service continue in a disastrous situation and how to recover from it. To ensure this a Risk Assessment/Business Impact Analysis has to be performed and Service Continuity Plan needs to be prepared, tested and implemented.
Collect the following information to develop the Service Continuity Plan:
Prepare service continuity test plan to validate the Service Continuity Plan.
Prepare Training Material and train the staff on their roles in disastrous situation.
Source: CMMI for Services (CMMI-SVC) Ver 1.3
Published by CMMI Consultant
Previous PostAs CMMI Consultants during CMMI Consulting Assignment, we are often asked the question – What is the difference between Capacity Management and Availability Management mentioned in the Capacity and Availability Management (CAM) Process Area of CMMI for Service version 1.3?
Next PostAs CMMI Consultants, if you come across the situation wherein you have to differentiate between Incident and Problem, how will you do this? Essentially, as CMMI Consultants, do we essentially know the Incident Resolution and Prevention (IRP) Process Area?
Rajendra Khare (MD)
DQS Certification India Private Limited
USA Phone: 703-574-4929, 703-574-4962
Rajendra's LinkedIn Profile
Rajendra is a qualified and certified Lead Appraiser and Instructor for the following :