CMMI Frequently Asked Questions and their responses from CMMI Consultant(s)
As CMMI Consultants during CMMI Consulting Assignment, we are often asked the question – What is the Service Continuity Management (SCON) Process Area of CMMI for Service (CMMI-SVC) Version 1.3?
15th April, 2015
Service Continuity (SCON) is the capability and methodology to recover from a disruptive or disastrous situation.
Example of disastrous situations explained in CMMI for Services (CMMI-SVC) Ver 1.3:
- Disruption to Infrastructure (i.e. Significant Equipment Malfunction, Building Collapse, etc.)
- Natural Disasters (i.e. Earthquake, Flood, Hurricanes, Tornados, etc.)
- Human events (i.e. Civil unrest, Terrorism, etc.)
It means how to prepare the technical and service resource required to ensure that minimum critical level of service continue in a disastrous situation and how to recover from it. To ensure this a Risk Assessment/Business Impact Analysis has to be performed and Service Continuity Plan needs to be prepared, tested and implemented.
Collect the following information to develop the Service Continuity Plan:
- Identification of Critical and Support Functions
- Required Resources
- Potential Risks and Hazards to these resources
- Dependability on service provider
- Potential impact of each threat on service continuity
Prepare service continuity test plan to validate the Service Continuity Plan.
Prepare Training Material and train the staff on their roles in disastrous situation.
Source: CMMI for Services (CMMI-SVC) Ver 1.3
Published by CMMI Consultant
cmmi consultant, cmmi consultants, cmmi for services, scon, service continuity
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Author: Rajendra Khare
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Rajendra is a qualified and certified Lead Appraiser and Instructor for the following :
- SCAMPI High Maturity Lead Appraiser (Certified)
- CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Acquisition (Certified)
- CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Development (Certified)
- CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Services (Certified)
- CMMI Institute-Certified Introduction to CMMI-DEV v1.3 Instructor (Certified)
- CMMI Institute-Certified Services Supplement for CMMI-DEV Instructor (Certified)
- CMMI Institute-Certified CMMI-DEV Level 2 for Practitioners Instructor (Certified)
- CMMI Institute-Certified CMMI-DEV Level 3 for Practitioners Instructor (Certified)
- CMMI Institute-Certified SCAMPI B & C Team Leader for Acquisition (Certified)
- CMMI Institute-Certified SCAMPI B & C Team Leader for Development (Certified)
- CMMI Institute-Certified SCAMPI B & C Team Leader for Services (Certified)
Rajendra is Lead Assessor for ISO 9001 (QMS), ISO 14001 (EMS), OHSAS 18001 (OHSMS) since 1994
International Automotive Task Force (IATF) approved Lead Assessor for Automotive Standard TS 16949:2009
Lead Assessor for ISO 27001 (ISMS) and ISO 20000-1 (ITSM)
Rajendra has 25 years experience in the industry.