15th April, 2015
Service Continuity (SCON) is the capability and methodology to recover from a disruptive or disastrous situation.
Example of disastrous situations explained in CMMI for Services (CMMI-SVC) Ver 1.3:
It means how to prepare the technical and service resource required to ensure that minimum critical level of service continue in a disastrous situation and how to recover from it. To ensure this a Risk Assessment/Business Impact Analysis has to be performed and Service Continuity Plan needs to be prepared, tested and implemented.
Collect the following information to develop the Service Continuity Plan:
Prepare service continuity test plan to validate the Service Continuity Plan.
Prepare Training Material and train the staff on their roles in disastrous situation.
Source: CMMI for Services (CMMI-SVC) Ver 1.3
Published by CMMI Consultant
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Rajendra is a qualified and certified Lead Appraiser and Instructor for the following :
Rajendra is Lead Assessor for ISO 9001 (QMS), ISO 14001 (EMS), OHSAS 18001 (OHSMS) since 1994
International Automotive Task Force (IATF) approved Lead Assessor for Automotive Standard TS 16949:2009
Lead Assessor for ISO 27001 (ISMS) and ISO 20000-1 (ITSM)
Rajendra has 25 years experience in the industry.