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CMMI for Services Blog – Special Series for High Maturity: 1st Part: This blog series on the cmmiconsultantblog.com is a systematic and structured coverage of CMMI Process Areas for CMMI Maturity Level 5: using CMMI–SVC, Version 1.3, as the Reference CMMI Model: As CMMI Consultant, during CMMI Consulting assignment if you are asked about the steps, inputs and outputs of Causal Analysis and Resolution (CAR) Process Area, what would be your response:

CMMI FAQ 0


29th March, 2017

For the above-mentioned question, CMMI consultants may take inputs from the following.

Causal Analysis and Resolution (CAR) process area helps in conducting the causal analysis on the selected results (consequences) in order to identify their causes and accordingly taking actions to improve the process performance.

Activities

Causal Analysis and Resolution (CAR) process area involves the following activities:

  • Collecting the data for results / consequences to be analyzed. These results / consequences are selected from defects, issues, incidents, risks so that they can be prevented from occurring in future in projects within the organization.
  • Conducting the analysis of these selected results / consequences.
  • Removing the analyzed causes
  • Planning preventive actions to avoid recurrence of these in future
  • Analyzing the data for proactive analysis in order to identify problems and preventing them from occurring
  • Based on the success, adding the reasons for success into processes to improve processes and their performance

Inputs

Following are some of the inputs for the Causal Analysis and Resolution Process Area:

  • Collection of data of Risks, Issues, Defects, Incidents, Testing
  • Feedback from customers, end users and other stakeholders
  • Root Cause Analysis (RCA) Reports
  • Guidance on RCA techniques like Pareto analysis, Histograms Box and whisker plots for attributes, Failure mode and effects analysis (FMEA) etc.

Outputs

Following are some of the outputs for Causal Analysis and Resolution Process Area:

  • Collection of results selected for further analysis
  • Root Cause Analysis results
  • Action plans to avoid future occurrences
  • Organizational Process Improvement Plan

The above is not an exhaustive coverage of the Causal Analysis and Resolution (CAR) CMMI Process Area but is substantive enough for CMMI Consultants to create a good foundation of Causal Analysis and Resolution in an organization.

Source: CMMI for Services, Version 1.3

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CMMI for Services Blog – Special Series for High Maturity: 2nd Part: This blog series on the cmmiconsultantblog.com is a systematic and structured coverage of CMMI Process Areas for CMMI Maturity Level 4: using CMMI–SVC, Version 1.3, as the Reference CMMI Model: As CMMI Consultant, during CMMI Consulting assignment if you are asked about the steps, inputs and outputs of Organizational Process Performance (OPP) Process Area, what would be your response:

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CMMI for Acquisition Blog Special Series: 02nd Part: This blog series on the cmmiconsultantblog.com is a systematic and structured coverage of CMMI Process Areas starting from Maturity Level 2 to Maturity Level 3: using CMMI–ACQ, Version 1.3, as the Reference CMMI Model: As CMMI Consultant, during CMMI Consulting assignment if you are asked about the steps, inputs and outputs of Solicitation and Supplier Agreement Development (SSAD) Process Area, what would be your response:

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Author: Rajendra Khare


Rajendra's LinkedIn Profile
Rajendra is a qualified and certified Lead Appraiser and Instructor for the following :

  • SCAMPI High Maturity Lead Appraiser (Certified)
  • CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Acquisition (Certified)
  • CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Development (Certified)
  • CMMI Institute-Certified SCAMPI v1.3 Lead Appraiser for Services (Certified)
  • CMMI Institute-Certified Introduction to CMMI-DEV v1.3 Instructor (Certified)
  • CMMI Institute-Certified Services Supplement for CMMI-DEV Instructor (Certified)
  • CMMI Institute-Certified CMMI-DEV Level 2 for Practitioners Instructor (Certified)
  • CMMI Institute-Certified CMMI-DEV Level 3 for Practitioners Instructor (Certified)
  • CMMI Institute-Certified SCAMPI B & C Team Leader for Acquisition (Certified)
  • CMMI Institute-Certified SCAMPI B & C Team Leader for Development (Certified)
  • CMMI Institute-Certified SCAMPI B & C Team Leader for Services (Certified)

Rajendra is Lead Assessor for ISO 9001 (QMS), ISO 14001 (EMS), OHSAS 18001 (OHSMS) since 1994

International Automotive Task Force (IATF) approved Lead Assessor for Automotive Standard TS 16949:2009

Lead Assessor for ISO 27001 (ISMS) and ISO 20000-1 (ITSM)

Rajendra has 25 years experience in the industry.


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