3rd August, 2013
The HDI Support Centre Standard Certification has been developed to define industry best practices as a basis for certifying support centres.
The HDI Support Centre Standard is organized into eight categories representing five “Enablers” and three “Results”.
The “Enablers” are: (1) Leadership (2) Strategy and Policy (3) People Management (4) Resources (5) Process and Procedure. The “Results” are: (1) People Satisfaction (2) Customer Satisfaction (3) Performance Results. The “Enablers” evaluation is classified in “four Maturity Levels” as follows:
The “Results” evaluation is classified in “four Maturity Levels” as follows:
Some support centres which have taken HDI Certification are Cognizant, Lexis Nexis, Fujitsu, DISN Global Support Centre (DGSC), Aetna, CareTech Solutions, CDIT Solutions, Intergraph, Lockheed Martin, NEC, NTT Communications, SABIC.
In order to move forward in the direction of certification, we need first to conduct a self-evaluation. Then we can see what is our situation. After that we can decide the target Maturity Level and time-frame that we have. An HDI Certification is valid for a period of 02 years.
Published by CMMI Consultant
certifications, hdi, hdi certification, HDI Support Centre Certification
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Rajendra is a qualified and certified Lead Appraiser and Instructor for the following :
Rajendra is Lead Assessor for ISO 9001 (QMS), ISO 14001 (EMS), OHSAS 18001 (OHSMS) since 1994
International Automotive Task Force (IATF) approved Lead Assessor for Automotive Standard TS 16949:2009
Lead Assessor for ISO 27001 (ISMS) and ISO 20000-1 (ITSM)
Rajendra has 25 years experience in the industry.