CMMI for Services Blog – Special Series for High Maturity: 2nd Part: This blog series on the cmmiconsultantblog.com is a systematic and structured coverage of CMMI Process Areas for CMMI Maturity Level 5: using CMMI–SVC, Version 1.3, as the Reference CMMI Model: As CMMI Consultant, during CMMI Consulting assignment if you are asked about the steps, inputs and outputs of Organizational Performance Management (OPM) Process Area, what would be your response:

CMMI FAQ 0

3rd April, 2017

For the above-mentioned question, CMMI consultants may take inputs from the following.

Organizational Performance Management (OPM) process area helps in managing the performance of the organization as a whole in sync with the business goals.

Activities

Organizational Performance Management process area involves the following activities:

• Maintaining Business Objectives
• Analyzing the Process Performance data collected from organization
• Identifying potential areas for improvement
• Short listing improvements by analyzing and validating improvements
• Selecting and implementing improvements for deployment
• Deploying improvements by planning, managing and evaluating deployments
• Evaluating Improvement Effects

Inputs

Following are some of the inputs for the Organizational Performance Management Process Area:

• Need to improve Business Goals
• Need to improve Quality
• Need to improve Process Performance
• Feedbacks received from Customer, End Users, Internal Users and other relevant stakeholders
• Improvements suggestions log
• Organizational Measurement Data
• Causal Analysis and Resolution records

Outputs

Following are some of the outputs for Organizational Performance Management Process Area:

• Revised Business Goals
• Revised Quality and Process Performance Goals
• Approval of Senior Management on these revised goals
• Revised Process Performance Measures
• Potential areas for improvement
• Improvement Implementation Plan
• Risks associated with meeting business goals
• Deployment Reports
• Improvement Implementation Validation Reports
• Revised Implementation Planning
• Updated process artifacts
• Updated training material

The above is not an exhaustive coverage of the Organizational Performance Management (OPM) CMMI Process Area but is substantive enough for CMMI Consultants to create a good foundation of Organizational Performance Management in an organization.

Source: CMMI for Services Version 1.3