CMMI for Services Blog Special Series: 12th Part: This blog series on the cmmiconsultantblog.com is a systematic and structured coverage of CMMI Process Areas starting from Maturity Level 2 to Maturity Level 3: using CMMI–SVC, Version 1.3, as the Reference CMMI Model: As CMMI Consultant, during CMMI Consulting assignment if you are asked about the steps, inputs and outputs of Service Continuity (SCON) Process Area, what would be your response:

CMMI FAQ 0

5th September, 2016

For the above-mentioned question, CMMI Consultants may take inputs from the following:

Service Continuity is to plan for continuity of the services and ensuring services continuity to normal conditions during any disruption to services.

Service continuity helps in preparing mitigation for disruptions to service delivery. So that delivery can continue or resume, may be in a minimal mode. It can be applied to project as well as organizational level.

Activities

During the Service Continuity following activities are being conducted:

• Identify essential service dependencies like essential functions and resources
• Develop Service Continuity Plans
• Provide Service Continuity Training to relevant staff, stakeholders and evaluate it
• Verify and Validate the Service Continuity Plan for completeness

Inputs

Following are some examples of input to the Service Continuity:

• Business Impact Analysis
• Risk Assessment

Outputs

Outputs created during the implementation of the Service Continuity activities are as under:

• List of critical functions
• List of critical resources
• Directory of critical staff with contact information
• List of internal and external resources required
• Service Continuity Plan(s)
• List of key staff roles and responsibilities
• Service continuity training material
• Training records
• Plan of service continuity plan verification and validation
• Results of service continuity plan verification and validation

The above is not an exhaustive coverage of the Service Continuity (SCON) CMMI Process Area but is substantive enough to create a good foundation of the Service Continuity process in an organization.

Source: CMMI for Services Version 1.3