5th September, 2016
For the above-mentioned question, CMMI Consultants may take inputs from the following:
Service Continuity is to plan for continuity of the services and ensuring services continuity to normal conditions during any disruption to services.
Service continuity helps in preparing mitigation for disruptions to service delivery. So that delivery can continue or resume, may be in a minimal mode. It can be applied to project as well as organizational level.
During the Service Continuity following activities are being conducted:
Following are some examples of input to the Service Continuity:
Outputs created during the implementation of the Service Continuity activities are as under:
The above is not an exhaustive coverage of the Service Continuity (SCON) CMMI Process Area but is substantive enough to create a good foundation of the Service Continuity process in an organization.
Source: CMMI for Services Version 1.3
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