CMMI for Services Blog Special Series: 15th Part: This blog series on the cmmiconsultantblog.com is a systematic and structured coverage of CMMI Process Areas starting from Maturity Level 2 to Maturity Level 3: using CMMI–SVC, Version 1.3, as the Reference CMMI Model: As CMMI Consultant, during CMMI Consulting assignment if you are asked about the steps, inputs and outputs of Strategic Service Management (STSM) Process Area, what would be your response:

CMMI FAQ 0

24th November, 2016

For the above-mentioned question, CMMI Consultants may take inputs from the following:

Strategic Service Management (STSM) process area is used to plan and establish standard services of the organization as per the organizational needs and plans. It also helps in maintain the services.

Activities

Strategic Service Management involves the following activities

• Analysis of the organizational capabilities
• Analysis of needs for services to cater to different customers and agreements
• Establishing standard services in the organization based on the capabilities and needs
• Maintaining standard services

Inputs

Following are some examples of input to the Strategic Service Management:

• Organizational Capabilities
• Need of Services
• Business plans
• Market research
• Surveys
• Business intelligence
• Competitor data

Outputs

Outputs created during the implementation of the Strategic Service Management activities are as under:

• Analyzed data on the organization’s capabilities
• Analyzed data on the strategic needs
• Prospective services descriptions
• Plans for standard services
• Service Level Agreement(s) Template(s)
• Services Catalogue

The above is not an exhaustive coverage of the Strategic Service Management (STSM) CMMI Process Area but is substantive enough to create a good foundation of the Strategic Service Management process in an organization.

Source: CMMI for Services Version 1.3