17th August, 2013
This process helps in the development of New Services in the organization. The purpose of Service System Development (SSD) is to analyze, design, develop, integrate, verify, and validate service systems, including service system components, to satisfy existing or anticipated service agreements.
Requirements collected (and developed) from customers and end users shall be documented in the service agreement or the separate Service Requirements Document.
Service system requirements should address all aspects of the service system associated with service delivery, including work products, services, processes, consumables, and customer and other resources; as well as the functionality and quality attribute needs of relevant stakeholders.
Developing the requirements should involve involve the following:
Requirements are validated by working with relevant stakeholders. Requirements shall be analyzed and validated by relevant stakeholders (internal and external).
Activities that should be performed:
Alternate Evaluation shall be performed for the available alternative solutions to select the best alternative.
Different solutions shall be identified and evaluated in order to find out the best alternative among them. For more information refer Decision Analysis and Resolution.
Service system designs should be developed based on the requirements collected (and derived). Design should support the service system lifecycle for modification; transition and rollout; maintenance; sustainment; and service delivery.
Design development of Service System should include:
Interface for all types (internal and external) of requirements and designs shall be developed. These interface descriptions should be reviewed for coverage and completeness.
Designs shall be implemented using effective methods, adherence to applicable standards. Peer reviews and testing shall be conducted of selected service system components. If required, revise the service system and document the revision details.
Integration strategy and procedures shall be documented defining the Integration of the service system. Integration strategy shall describe the approach for receiving, assembling, and evaluating service system components.
Integration shall be done as per the Integration strategy and procedures. Readiness of the integration environment shall be ensured before proceeding with integration of Service System Components.
Verification and Validation Plan should be prepared to plan the verification and validation to be performed.
Work Manager shall identify the type of reviews, testing and verification to be conducted, resources, schedule, method and procedure for the same.
Different Checklists, test cases, test scripts etc. can be prepared to focus on the important areas.
Verification and Validation activities shall be conducted on selected service system components and work products, to identify issues.
Verification and Validation Issues shall be logged, analyzed, tracked and closed. If required, training can be conducted for involved team stakeholders.
Source: CMMI-SVC Model, CMMI Institute. Interpretation by the author
Service System Development (SSD) when conducted in the organization has following benefits:
We provide training for internal staff for leading successful development of new services in the organization. Training includes topic like service development planning, defining properties and descriptions of new services etc.
Training is delivered through highly qualified and experienced CMMI Authorised Trainer and CMMI Consultants.
Published by CMMI Consultant
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