8th August, 2016
For the above-mentioned question, CMMI Consultants may take inputs from the following:
Service Delivery is used to manage the work in accordance with the service agreement/contract done with the customer.
The Service Delivery process area covers the following:
Following are some examples of input to the Service Delivery:
During the Service Delivery following activities are being conducted by the Service Manager/Project Manager/Account Manager along with the team:
Outputs created during the implementation of the Service Delivery activities are as under:
The above is not an exhaustive coverage of the Service Delivery (SD), CMMI Process Areas but is substantive enough to create a good foundation of the Service Delivery process in an organization.
Source: CMMI for Services Version 1.3
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CMMI for Services Blog Special Series: 09th Part: This blog series on the cmmiconsultantblog.com is a systematic and structured coverage of CMMI Process Areas starting from Maturity Level 2 to Maturity Level 3: using CMMI–SVC, Version 1.3, as the Reference CMMI Model: As CMMI Consultant, during CMMI Consulting assignment if you are asked about the steps, inputs and outputs of Process and Product Quality Assurance (PPQA) Process Area, what would be your response:
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