24th November, 2016
For the above-mentioned question, CMMI Consultants may take inputs from the following:
Strategic Service Management (STSM) process area is used to plan and establish standard services of the organization as per the organizational needs and plans. It also helps in maintain the services.
Strategic Service Management involves the following activities
Following are some examples of input to the Strategic Service Management:
Outputs created during the implementation of the Strategic Service Management activities are as under:
The above is not an exhaustive coverage of the Strategic Service Management (STSM) CMMI Process Area but is substantive enough to create a good foundation of the Strategic Service Management process in an organization.
Source: CMMI for Services Version 1.3
Previous PostTop 3 Trends from 2016 Capability Counts Conference as published by CMMI Institute
Next PostCMMI for Services Blog Special Series: 16th Part: This blog series on the cmmiconsultantblog.com is a systematic and structured coverage of CMMI Process Areas starting from Maturity Level 2 to Maturity Level 3: using CMMI–SVC, Version 1.3, as the Reference CMMI Model: As CMMI Consultant, during CMMI Consulting assignment if you are asked about the steps, inputs and outputs of Decision Analysis and Resolution (DAR) Process Area, what would be your response:
Rajendra Khare (MD)
DQS Certification India Private Limited
USA Phone: 703-574-4929, 703-574-4962
Rajendra's LinkedIn Profile
Rajendra is a qualified and certified Lead Appraiser and Instructor for the following :