1st September, 2016
For the above-mentioned question, CMMI Consultants may take inputs from the following:
Incident Resolution and Prevention is used to ensure timely resolution to service incidents. It also ensures prevention of incidents as appropriate.
During the Incident Resolution and Prevention following activities are being conducted:
Following are some examples of input to the Incident Resolution and Prevention:
Outputs created during the implementation of the Incident Resolution and Prevention activities are as under:
The above is not an exhaustive coverage of the Incident Resolution and Prevention (IRP) CMMI Process Area but is substantive enough to create a good foundation of the Incident Resolution and Prevention process in an organization.
Source: CMMI for Services Version 1.3
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